Customize and Extend Microsoft Dynamics CRM Technology

Technology professionals find Microsoft Dynamics CRM easy to customize and build on. You can:   Seamlessly integrate Microsoft Dynamics CRM with other Microsoft software and third-party solutions.

Business Process Automation: Reduce Costs, Increase Results

 

Many companies face obstacles in fully integrating business process automation CRM solutions into their organizations. But we designed Microsoft Dynamics CRM to synthesize with existing systems, giving employees access to familiar tools. This can lower training costs, decreased ramp-up time, and fewer frustrations resulting in greater user adoption. Take advantage of:

• Organization and personnel level workflows
  
• Extensible workflow model (for on-premise and partner-hosted offerings)
  
• Custom workflow actions
  
• Business Logic Extensions: event-based plugins with pre- and post-events on all platform executions
  
• Client-side form events, enabling features like drop-down fields that auto-adjust with user selections
  

CRM Security: Information is Power—Data Management Is Easy

 

Customizing and controlling data access has never been simpler. Microsoft Dynamics CRM Provides a comprehensive CRM security model based on roles and privileges so you can easily customize and control access to data by job roles and task needs. Features include:

• Integrated security via single sign-on or Live ID
  
• Role-based security settings for easier management
  
• Custom-added entities work within the security model just like entities shipped in the box
  
• Sharing/delegation for objects/records, to individuals or teams
  
• Direct access to data via filtered SQL views that automatically determine users' roles and privileges and only returns data they have access to
  

Data Model Extensibility: A CRM Solution that Grows with Your Business

 

Microsoft Dynamics CRM contains the mechanisms for expanding and enhancing the system with new capabilities and technology without requiring major infrastructure changes, so you can count on it to support your organization for a long time to come. Possibilities include:

• Custom entities and attributes (a.k.a., objects and properties)
  
• Custom object relationships, such as 1:N (many); N:1; and N:N (new to 4.0 version) allowing you to model virtually anything
  
• Object hierarchies (self-referential)
  
• Infinite relationships between objects
  

Service-Oriented Architecture: Connect for Success

 

Build rich integrations across your organization with a centralized, easily discoverable set of web services. Web services in Microsoft Dynamics CRM are connected through a common integration framework across business systems, applications, and processes. You can benefit from:

• UI extensibility (including custom navigation panes and buttons which can call custom ASPX pages from within CRM in order to persist data into CRM)
  
• Completely Web services-enabled platform, even on custom entities/attributes, so it's accessible from any other system capable of making web service calls
  
• All offerings of Microsoft Dynamics CRM push/pull data from other systems
  
• Real-time transactions with other business applications through real-time platform events (On-Premise only)
  

CRM Technology Helps Businesses of All Sizes

 

Whether you have a few employees or a few thousand, Microsoft Dynamics CRM can benefit your customer-driven business. Learn how other businesses like yours have used Microsoft Dynamics CRM to get a competitive edge.

Microsoft Dynamics CRM and Healthcare Industry
Microsoft Dynamics CRM works effectively as Patients Relationship Management tool in health care industry by ensuring following key functions and a lot more……….

• Chronic/Communicable Disease Case Management
• Epidemic Response Management
• Patient Information Management
• Community Outreach Management
• Referrals Management
• Physician, Nursing & Staff Management
• Scheduling and Activities Management
• Payment Authorization and Processing
• Clinical Trial Management (Research)
• Comprehensive Business Intelligence
• Integration with Office Communicator and SharePoint Portal

Microsoft dynamics Acquisition

Microsoft Dynamics Acquisitions Accelerate Industry Innovation for ERP Customers
Acquisition of manufacturing, professional services and retail solutions propels Microsoft Dynamics ERP industry strategy forward.



REDMOND, Wash. — Sept. 22, 2009 — Building on the Microsoft Dynamics enterprise resource planning (ERP) strategy to drive industry-specific innovation for customers and enable partners to deliver repeatable, vertical solutions, Microsoft Corp. today announced the acquisition of four industry solutions that will extend the core capabilities of one of Microsoft’s ERP products, Microsoft Dynamics AX. This move supports Microsoft’s promise to enable the Dynamic Business, which includes offering flexible business applications that remain relevant as business needs evolve.

“With these acquisitions we are investing in building industry functionality directly into the Microsoft Dynamics AX application, while other ERP vendors are cutting corners or trying to reconcile multiple industry offerings as a result of acquiring several companies,” said Crispin Read, general manager of Microsoft Dynamics ERP. “We are a safe haven for customers and partners who depend on us to drive continuous innovation in our products and lower the total cost of ownership.”

The following acquired technology will be offered as part of Microsoft Dynamics AX, which will give partners the opportunity to drive deeper vertical solutions for customers in manufacturing, professional services and retail.

• A process manufacturing solution acquired from Fullscope Inc., which provides tight integration of business processes across discrete manufacturing and process manufacturing

• A professional service solution acquired from Computer Generated Solutions Inc., which delivers a single system to manage projects and resources, execute financial transactions and customer billing, and match resources with client assignments

• Retail solutions from LS Retail EHF and To-Increase Denmark A/S, a wholly owned subsidiary of Columbus IT Partner A/S, that enable Microsoft to provide an end-to-end retail solution including store management with point-of-sale, merchandising and ERP capabilities


With these technology acquisitions Microsoft is providing core industry functionality embedded into Microsoft Dynamics ERP applications, allowing partners to focus on the last mile of innovation, which has been shown to have the greatest impact on a customer’s business. In fact, IDC research shows that Microsoft Dynamics ERP partners with vertical focus outperform those without in several key areas including higher overall customer growth, a higher proportion of revenue from new customers, larger deal sizes, and a trend toward higher operating profit margins.

“We chose Microsoft Dynamics AX with the process manufacturing solution from Fullscope over Oracle and SAP because Microsoft’s industry solution enabled a better fit with our business processes instead of dictating a set of fixed industry best practices,” said Mark Holt, director of information technology, Cayman Chemical Company Inc. “Microsoft’s move to add industry solutions directly into Microsoft Dynamics AX provides a predictable industry road map, allowing partners to focus on the vertical solutions that can keep pace with the rate of innovation.”

A vibrant ecosystem of independent software vendor partners delivers vertical solutions for multiple industries across Microsoft Dynamics ERP, which also includes Microsoft Dynamics NAV, Microsoft Dynamics GP and Microsoft Dynamics SL.

Process manufacturing and professional services solutions for Microsoft Dynamics AX are available immediately on the Microsoft Dynamics price list, and the retail solution will be available at a later date. Microsoft will provide updates to customers and partners as the availability date approaches.

More information on Microsoft Dynamics ERP solutions, and details on the new industry functionality in Microsoft Dynamics AX, can be found at http://www.microsoft.com/dynamics/en/us/products/ax-overview.aspx.

About Microsoft Dynamics

Microsoft Dynamics is a line of adaptable, easy-to-use ERP and CRM applications that enable business decision-makers to run their business efficiently and drive business success. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass on Microsoft’s corporate information pages. Web links, telephone numbers and titles were correct at time of publication, but may since have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/presspass/contactpr.mspx.